Refund policy

Return Policy

Processing Time: We have a return policy for all products. Refunds will be processed within 10–15 days after we receive the returned item and verify its condition. 

Eligibility of Returns: You must contact us within 14 days of the delivery date. Additionally, you need to state a valid reason for replacement. If we find the reason valid, we will consider it and initiate the return process.

Process of return: To get your replacement, email us your order number and reason for returning. After receiving your request, we will confirm that the reason is justified, and we will give you instructions on how to ship the item back.

Conditions of returns: Items should be returned in their original packaging. Then we will arrange for the item to be replaced through our logistics partner.

Products not Eligible For Returns: Kindly note that any item that does not satisfy any of our return criteria or has been returned without prior approval from us will not be accepted.

International Returns

The product is a food product and not exchangeable or returnable.

Refund Policy

Cases of goods unavailability or service problem:

  1. If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final.
  2. If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands.
  3. 100% refund will be given, if the product is not available or the vendor is not able to ship the products.
  4. For courier products, If the delivery address is out-side the service area, then only 100% refund will be given.

Cancellation of Order By User

Each item in your order is sold by www.medicinalmadhoney.com. Those items for shipment to countries outside of the Nepal may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

With respect to each item for which Import duty fees have been calculated, you authorize www.medicinalmadhoney.com to designate a courier company or freight forwarder to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import duty fees for such item. The import duty may be collected by Courier Company on or before delivery.

General Scenario

In case we receive a cancellation email and till that time the order has already been “processed” by us, the order cannot be cancelled www.medicinalmadhoney.com has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by www.medicinalmadhoney.com and accept www.medicinalmadhoney.com decision regarding the cancellation.

In Case Of Gift Voucher

Gift Voucher will not be cancelled, user can demand for extension of expiry date within 3 days of purchase.

Cancellation Of Order

www.medicinalmadhoney.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by www.medicinalmadhoney.com for re-delivery shall be claimed from the User.