Shipping policy
Policy Insides
Shipping & Delivery Policy
Shipping charges are excluded in the product retail price shown online on our website. Transit time will vary, depending on the location. All international packages are shipped via DHL Express, Aramex and Fedex !
All transit times are Monday to Friday. International delivery cannot be guaranteed within a time frame due to customs.
International delivery time is approximately 7- 10 Days (depending upon the country of destination)
For some shipments delivered outside the Nepal, the importing country may charge an import duty/VAT on top of the price of the item. These charges are beyond our control and can’t be reimbursed.
Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.
International customers are responsible for any import or customs fees charged by your government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
Terms & Conditions
Each item in your order is sold by www.medicinalmadhoney.com. Those items for shipment to countries outside of the Nepal may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
With respect to each item for which Import duty fees have been calculated, you authorize www.medicinalmadhoney.com to designate a courier company or freight forwarder to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import duty fees for such item. The import duty may be collected by Courier Company on or before delivery.
Limitation
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products may not be designed in accordance with destination country standards, specifications, and labelling requirements; and the products may not conform to destination country standards. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from www.medicinalmadhoney.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Privacy
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.
About Customs Duties & Taxes
When ordering from www.medicinalmadhoney.com, you’re responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Nepal may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country. If customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Tracking
To avail certain services on our websites, users are required to provide certain information for the registration process namely:
- your name,
- email address,
- sex,
- age,
- PIN code,
- credit card or debit card details
- medical records and history,
- sexual orientation,
- biometric information,
- password etc., and / or your occupation, interests, and the like.
The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.
All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services
Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.